Customs query replies since 2006
Shipment held at Indian Customs? We draft a reply based on the rules that apply to your goods.
Send us the Customs query. We tell you the fee, then prepare the reply for you to submit. Led by a consultant with 27+ years in Customs and EXIM.
Monday to Saturday, 10 AM to 7 PM IST (closed Sundays and public holidays). You do not need to send documents first: tell us in two lines what is happening and we reply with the list we need.
What we need to start
- Commercial invoice
- Packing list
- Bill of Lading or Air Waybill
- Catalogue, brochure or technical write-up of the imported goods, and their end-use
- The Customs query letter or notice, if you have received one
- Importer-Exporter Code (IEC) and Bill of Entry number, if filed
Not everything is needed on day one. Send two lines first and we confirm the list. Fee: within 1 working day of receiving your documents. Draft reply: within 48 hours.
Start without sending sensitive documents
Send two lines first on WhatsApp or email: what is the goods, which port, and what Customs has asked. We tell you which documents are needed and what we will charge. Documents are used only for your matter and are not shared with anyone else. If you prefer not to email a file, say so and we agree a method with you before you send it.
Choose your situation
Customs query received
Customs has asked a question or issued a notice on your import. We draft the reply.
Get a reply draftedCheck before you ship
Know which registrations, licences and documents apply to your goods before they arrive.
Check my shipmentNew importer or exporter
Starting out? One desk for your questions through the year.
See the Start-up DeskHow it works
- Send two lines on WhatsApp, call, or email.
- We confirm the documents needed and the fee.
- You accept; we prepare the draft reply and send it to you.
- You review it and submit it to Customs.
| What | How long | Clock starts when |
|---|---|---|
| Reply to your enquiry | within 1 working day | We receive your message in business hours |
| Fee and scope in writing | within 1 working day of receiving your documents | We hold the documents on the list |
| Completed draft reply | within 48 hours | You have accepted the fee and all documents are with us |
Business hours: Monday to Saturday, 10 AM to 7 PM IST (closed Sundays and public holidays). The 48 hours start when you have accepted the fee and we hold every document on the list. Sundays and public holidays are not counted. Complex matters may need more time; we say so before you accept the fee.
If you deal with Customs regularly
Our yearly desks give you a consultant to ask throughout the year.
| Desk | Best for | Price per year | Queries a month | Billing |
|---|---|---|---|---|
| Start-up Desk | New importers and exporters finding their feet | USD 365 Customers in India: the invoice shows the rupee amount and 18% GST before you pay. | Up to 5 | Yearly, invoiced in advance |
| Regular Exim Desk | Businesses that ship every month | USD 999 Customers in India: the invoice shows the rupee amount and 18% GST before you pay. | Up to 10 | Yearly, invoiced in advance |
| Compliance Desk | Heavier import programmes with frequent Customs queries | USD 1,799 Customers in India: the invoice shows the rupee amount and 18% GST before you pay. | Up to 20 | Yearly, invoiced in advance |
A query means one question or one Customs notice on one consignment. Work beyond the monthly limit is quoted separately before we start. Prices exclude GST.
Shankar Jha
Customs and EXIM consultant with 27+ years of experience. Multimodal Logistic Systems Pvt. Ltd., Pune, since 2006. You deal with the consultant directly, not a call centre.
Questions
How fast will you reply?
We reply to enquiries within 1 working day and give the fee within 1 working day of receiving your documents. The completed draft follows within 48 hours from acceptance. The 48 hours start when you have accepted the fee and we hold every document on the list. Sundays and public holidays are not counted.
Do you give legal advice?
We are consultants, not a law firm. We draft Customs replies and explain procedure based on the Customs Act, the Tariff and notifications in force on the date of your query. For court or tribunal matters you need an advocate.
What do I pay and when?
The fee is shown to you in writing before work starts. For Indian customers the invoice shows the rupee amount and 18% GST.
Marine cargo insurance
We also arrange marine cargo insurance for importers and exporters. See how it works.
Multimodal Logistic Systems Pvt. Ltd., Pune, India. Page reviewed November 2026. Rules and notifications change; we check those in force on the date of your query.