Customs Query Experts | Pune, India
Shipment stuck at Customs? Get your query reply drafted in 48 hours.
We reply to Customs queries and contest registration demands that don't apply to your goods. Serving importers and exporters since 2006.
Indian Customs problems, resolved by specialists
Multimodal Logistic Systems Private Limited is an export-import consultancy in Pune, Maharashtra, helping importers and exporters across India since 2006. Our core work is resolving Indian Customs problems: replying to Customs queries and show-cause notices, preparing Special Valuation Branch (SVB) documentation, and contesting registration or licensing demands that do not apply to your goods. Our operations team also coordinates customs clearance, freight forwarding and marine cargo insurance.
When do importers call us?
Customs has raised a query or issued a show-cause notice on your Bill of Entry.
Your goods are held for a BIS, WPC, CDSCO, FSSAI, plant quarantine or similar registration you believe does not apply.
Customs disputes your classification or declared value.
You import from a related-party supplier and need SVB documentation.
You want to know what Customs may ask before your next shipment arrives.
How it works
Send us the query
WhatsApp or email the query letter, Bill of Entry and invoice.
We confirm the fee
You get a clear quote within a few hours, before you commit to anything.
You receive the reply
A reply ready to submit, citing the notifications and circulars that apply, within 48 hours of receiving your documents.
Three ways to work with us
Choose the arrangement that suits your volume. Every fee is quoted after we see your documents.
Customs Query Reply
Quoted per query after we see your letter
- Reply drafted with latest rules and notifications
- Delivered within 48 hours
- Ready to submit to Customs
Pre-Shipment Compliance Check
Quoted per product by HS code
- Know what Customs may ask before goods arrive
- Registration and licence applicability check
- Avoid demurrage and detention charges
Monthly Import Compliance Desk
Quoted monthly based on your query volume
- Queries handled up to an agreed monthly limit
- Ongoing advice on classification and valuation
- Priority turnaround
New to import or export? Get your own Exim Desk for $1 a day.
For MSMEs and startups: best freight rates, ready document formats and expert help for 365 days. Registrations and shipment handling are quoted separately.
What we handle
Customs query and notice replies
When Customs raises a query, an examination report objection or a show-cause notice, we draft the technical reply, citing the notifications, circulars and tariff entries that apply, so your shipment clears without an unnecessary licence, registration or duty demand.
Special Valuation Branch (SVB) documentation
For importers with related-party suppliers, we prepare and file the SVB questionnaire and supporting documents and manage the case through to the department's order.
Contesting inapplicable regulatory demands
Importers are often asked for BIS, WPC, CDSCO, FSSAI or plant quarantine registrations that their goods do not attract. We research the current position and build the written case that the requirement does not apply.
Customs clearance and freight forwarding
End-to-end coordination of door-to-door international logistics, customs clearance and marine cargo insurance at any Indian port, airport or ICD.
Why importers come to us
- We contest, rather than comply by default. Many consultants advise getting whatever registration Customs mentions. We first check whether it actually applies to your goods.
- Current rules. Every reply is built on the latest notifications and circulars.
- Direct access. You deal with the consultant handling your file, not an account manager.
- Experience. Over 27 years of consulting experience, with the company incorporated in 2006.
- Registered Indian private limited company. CIN U63011PN2006PTC128701, GSTIN 27AAECM7040D1ZQ.
Who we work with
Indian importers and exporters of all sizes, including automotive component makers, engineering firms, business process outsourcing companies and healthcare clinics. Whether you import once a year or every week, we start by reading your query and telling you plainly what Customs is asking.
Frequently asked questions
What does Multimodal Logistic Systems do?
Multimodal is an Indian export-import consultancy based in Pune. It advises importers and exporters on Indian Customs procedure, drafts replies to Customs queries and notices, prepares Special Valuation Branch documentation, and coordinates customs clearance, freight forwarding and marine cargo insurance.
Where is Multimodal based, and does it work outside Pune?
Multimodal is headquartered in Pune, Maharashtra, India, and works with clients across India. Customs matters are handled at any Indian port, airport or inland container depot, with consultation by phone, WhatsApp, email and video call.
My shipment is held at Customs for a registration I don't think applies. Can you help?
Yes. This is Multimodal's core work. We research the current notifications and circulars governing your specific goods and HS code, and draft a written reply arguing why the registration or licence does not apply to that consignment.
What is SVB documentation and do you handle it?
The Special Valuation Branch of Indian Customs examines imports between related parties to check whether the relationship has influenced the declared price. Multimodal prepares the SVB questionnaire and supporting documentation and manages the case to conclusion.
How long has Multimodal been operating?
Multimodal Logistic Systems Private Limited has served importers and exporters since 2006, backed by over 27 years of EXIM consulting experience.
How much do you charge?
Fees depend on the work involved. We quote after seeing your query letter, usually within a few hours, so you know the cost before you commit. Fees are quoted exclusive of GST.
What documents do you need to start?
The Customs query or notice, the Bill of Entry, the commercial invoice and packing list, and any earlier correspondence with Customs. A product catalogue or technical details help for classification and registration questions.
How fast can you reply?
We aim to deliver a reply ready to submit within 48 hours of receiving complete documents. If your deadline is shorter, tell us when you send the query.
Got a Customs query right now?
Send your query letter and Bill of Entry number on WhatsApp to +91 93733 11838, and we will tell you what the department is actually asking for and what it will cost to reply. Please send the query letter, Bill of Entry, invoice and packing list. We confirm the fee within a few hours.
Multimodal acts as an independent coordination and management service provider and does not provide legal, tax or financial advice. Full disclaimer