Grievance Redressal
If you are not satisfied with our service, how we handled your information, or anything on this website, please tell us. This page is published as required by the Information Technology Act, 2000 and its rules, the Digital Personal Data Protection Act, 2023 and the consumer protection laws.
Grievance Officer
| Name | Shankar Jha |
|---|---|
| Company | Multimodal Logistic Systems Private Limited |
| Address | 3rd Floor, S. No. 8/12, Library, GV7 Capital, Ambegaon Bk., Pune, Maharashtra 411046, India |
| info@multimodal.biz (subject: Grievance) | |
| Phone | +91 93733 11838 |
| Hours | Monday to Saturday, 10 AM to 7 PM IST (closed Sundays and public holidays) |
How to complain
Write to the email above with the subject "Grievance". Please give your name and contact details, the invoice or job reference if you have one, what happened, and what you would like us to do.
What happens next
- We acknowledge your complaint within 48 hours (working days).
- We look into it and aim to resolve it within one month of receiving it. If we need more information or more time, we tell you why.
- We tell you our decision in writing.
Complaints about personal data
Requests to access, correct or erase your information, or to withdraw consent, can be sent to the same address with the subject "Privacy request". See our Privacy Policy.
If you are not satisfied
- As a consumer, you may contact the National Consumer Helpline (1915) or approach the Consumer Commission, as the Consumer Protection Act, 2019 provides.
- For complaints about personal data, you may approach the Data Protection Board of India, as the Digital Personal Data Protection Act, 2023 provides, after first raising the matter with us.